Cigna is launching its new COVID-19 Customer Protection Program to further safeguard its customers from unexpected costs for COVID-19 care through “surprise” or “balance” bills from out-of-network health care providers.
Cigna is advocating that all health care providers bill reasonable, market-based rates for COVID-19 related care. Reasonable rates are generally based on what the federal government pays for care in the geographic area, are in line with state requirements, and are consistent with what is considered normal standards of care for COVID-19. Cigna is reimbursing all providers, both in- and out-of-network, at these reasonable, market-based rates for COVID-19 care.
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